satisfaction guarantee

 

Book with Confidence! - 100% Satisfaction Guarantee

Orlandovacationhotels.com is a member of the Affordable Travel of Orlando network. Affordable Travel has been providing discounted packages and Orlando hotel deals for customers coming to Orlando since 1993. We are a member of the BBB of Central Florida, and we have an outstanding track record both with the hotels that we represent and the 650,000 families which have entrusted their Disney World vacation with us over the years.

One of the biggest benefits that separates us from our competition is that we are located in Orlando, and our sales people are required to visit all of the properties we represent at least 4 times a year. During these hotel visitations the customer service representative can see firsthand what they selling and they can give their honest opinion to the guests when they call in. Our customer service representatives also are given passes to visit all the major theme parks in Orlando, we do this so they can give you, our customers, a better understanding of what to expect when you visit any of the theme parks.

Our motto is "Provide Excellent Customer Service at a lower price."

We tell our representatives all the time that we are not just selling hotels, vacation homes or theme park tickets. Rather, we are selling peace of mind. In order to give our customers the greatest peace of mind, all of our customers that book with us have our promise that we will make their vacation as enjoyable as possible.

» What is a 100% Satisfaction Guarantee on Our Hotels?

Simple…if you are not happy with your stay, and you bring it to our attention then we will do everything in our power to correct the issue or issues.

Please note, if you alert us to a problem on the last night of your stay or when you are checking out, often times there is not much we can do. As a good partner to our hotels and vacation home providers, we do need to give them the opportunity to correct your issues.

» What to do if there is a Problem?

If you get to the hotel or vacation and you are not fully satisfied please go to the front desk and explain your issue with them. Then, give us a call at 1-800-651-1055 ext 7007. We promise that we will drop everything we are doing and start working on your issues immediately.

** Please keep in mind we cannot fix a problem if we do not know about it.

 

Call 1-800-651-1005 and Get the Best Rates on Orlando Hotel Packages Today!

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